Booking with us today? Please read our cancellation policy then choose your location below.

Cancellation Policy

Please understand that appointment times are limited and in high demand. When you book your appointment with us, you are holding a space on our calendar that is no longer available to our other customers. However, if you must cancel your appointment, we respectfully request at least 48 hours notice in order to allow another customer access to that appointment time.

Cancellations — 48 hours or more in advance will receive a 80% refund
Cancellations – 24 hours in advance will receive a 50% refund
Cancellations made within 24 hours will not receive a refund

Exceptions

The Mandatory Testing for Inbound Travel (Day 2 & Day 8) If you do not have the test, for any reason whatsoever (other than a failing on our part), the cost is non-refundable. Please note that if a positive test result is produced for a day 2 test the results will need to be sent for genomic sequencing in accordance with Public Health England requirements. By accepting these terms, you consent to this.

We are unable to cancel or refund remote testing e.g. ‘Virtual Test in a Box’ tests once they have been collected or dispatched and are therefore will be non-refundable.

For customer feedback or complaints please email info@15minutecovidtest.co.uk

Travelling to Spain

The documentation you must present on entry when travelling from the UK to Spain is determined by your reason for travel.

If you are traveling to Spain for tourism you must show valid proof of one of the following:

• being fully vaccinated (with both doses of a two-dose vaccine or one dose of a one-dose vaccine) at least 14 days prior to arrival in Spain (date(s) of vaccination must be specified).
• a negative COVID-19 test: either a PCR taken within 72 hours prior to departure, or an antigen test taken within 24 hours prior to departure.
• having recovered from COVID-19 in the last 6 months. You can also use a medical certificate or recovery record to prove your COVID-19 status on entry to Spain.

There are some different entry requirements for children under 12 years old.

For further details and up to date information, go to https://www.gov.uk/foreign-travel-advice/spain/entry-requirements

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